Escapeaway - Oslo

Helge O.

Hvis noe går galt, forsinkelse eller kanselering av fly eller lignende er det umulig å få tak i EscapeAway. De krever at du skal kontakte dem uten opphold og det som møter deg er en telefonsvarer fordi åpningstidene er man-fred. fra 10-12. Stengt i helger og helligdager. Du blir sittende igjen uten hjelp og med tom lommebok for de avstår fra alt av ansvar, selv når du har gjort det du kan for å redde reisen din. Argumenter holder ikke, kun deres egne. Det finnes mange reiseselskap, velg et annet enn dette.

Henrik

Første gang jeg reise med de, 1 uke til vi drar, de ringte for å gi oss tips på reisen, jeg tenkte at her skal de selge oss reiseforsikring og leiebil men de ringte kun for å ønske oss en god reise og gi oss tips på hva som kan være lurt å gjøre før reisen. Meget god service.

Anne-Lise H.

Gode tilbud og god kundeservice.

June K.

Super god oplevelse. Alt var perfekt og servicen var i top. Blev ringet op samt skrevet til inden rejsen for informationer om rejsen. Da jeg havde yderligere spørgsmål fik jeg telefonisk med det samme fat i en medarbejder der kunne hjælpe. Fly afgik til tiden og var som lavprisfly nu er og ok. Hotellet var bare perfekt så alle stjerner her fra os.

Tess

DO NOT PURCHASE TRAVEL THROUGH ESCAPE - Rip-off

1. We were fooled by Escape - we arrived to Miami Dream South Beach hotel and in the check-in we were told that before we can go to our room we must pay additional fee of 20 USD per night per person for our 10 day trip - 400 USD! We contacted Escape and learned that they had added a tiny print somewhere we didn't see saying that "Lokale skatter og en ev. resort fee betales på stedet". They do not mention what are the fees. And only after we had gone through the payment process, they presented on the order confirmation a new amount - 20 USD per night. The hotel said that the resort fee is covering Wifi, chairs on the beach and towels. Meanwhile Escape clearly says on their website that "Du KAN leie plass på hotellets private strand mot gebyr."

2. Escape did not say that the hotel has a nightclub / restaurant on its first floor. They say that there are bars close by which is obvious in this area, but they do not say that hotel nightclub/bar/restaurant is in the same building. Every single night, there was 50 dB loud sound in our room while we were laying on the bed. It was like being on a dance floor with a bed. The glasses on windows were vibrating. We complained to the hotel manager who said that sorry, we already have the quietest room and we then asked Escape to switch us to another hotel because this was ruining our vacation, but they refused, took no responsibility, said that nothing is refundable, bye-bye, sorry for your inconvenience.

3. Only after we paid on Escape's website (which was a non-reversable action) we saw that our return ticket did not include checked-in baggage and had the cheapest flight ticket on the back. We were forced to buy additional luggage through SAS directly adding ever more "surprise costs" to our vacation due to Escape scammy way of doing business.

As a summary, you cannot trust what you are reading on their webpage because Escape is describing everything exactly in a way that is saying only half the truth. For example, they say on the website:
“Hotellet ligger i nærheten av alt det som SoBe har å by på av strand, butikker, barer, restauranter og natteliv.”
But they do not say that "hotel has a bar and a restaurant on the first floor of the building"

We received also feedback from Alexander Søderberg, COO of the company who takes no responsibility or shows any understanding that they tricked us:

"Jeg er selvfølgelig rigtigt ked af jeres oplevelser, men jeg må faktisk sige, jeg syntes vi har forsøgt at informerer jer så godt som muligt på, de ting som i har fortalt os her. Efter min overbevisning har i d. 25-11-2022 været informeret omkring resortfee, og i annonce materialet. Dertil syntes jeg at vi netop i annonceteksten omkring Miami Beach skriver hotellet ligger tæt på barer og restauranter. Dertil når Ser man gennem Reviews på Trustpilot og andre steder oplever jeg ikke gæster har lignende oplevelser som du skriver her."

Tobias S.

Vorsicht Abzocke! Verlangen für Kundenservice horrende Gebühren die vorab überwiesen werden sollten, telefonisch nicht erreichbar, Tochterfirma bereits insolvent. Finger weg!

Hans J. H.

Gode eksklusive hoteller mv
Let at finde rundt i og booke fra.

Noes S. N.

God service. Svarer hurtigt tilbage på mail